Delivery Information – All orders will either be sent by ROYAL MAIL TRACKED (2 to 3 days), or APC OVERNIGHT (next working day). APC require a signature upon delivery, if no one is available to sign then a card will be left so that you can contact the delivering depot to arrange another delivery or collect.
(Postcodes: AB37 to 38, AB41 to 56, FK19 to 21, IV1 to 28, IV30 to 37, IV40, IV52 to 54, IV63, KW1 to 14, PA21 to 39, PA40, PH15 to 26, PH30 to 32, PH33, PH34 to 41, PH49 and PH50)
Orders up to 4kg will either be sent by ROYAL MAIL TRACKED, which could take up to 5 working days.
Orders over 4kg in total will require an additional carriage charge. This can be calculated at the shopping cart stage (shown above) by entering your postcode. If you are then not happy with the carriage charge, you will be able to cancel without inputting your details.
Isle of Man, Scottish Islands, Isle of Wight and Northern Ireland
Delivery Information – Orders up to 10kg will be sent by ROYAL MAIL TRACKED, which could take up to 5 working days. Order over 10kg in total will require an additional carriage charge. This can be calculated at the shopping cart stage (shown above) by entering your postcode. If you are then not happy with the carriage charge, you will be able to cancel without inputting your details.
Information for delivery – Orders up to 12kg will be sent by ROYAL MAIL TRACKED which could take up to 5 working days. Ordering over 12kg in total will require an additional carriage charge. This can be calculated at the shopping cart stage (shown above) by entering your postcode. If you are then not happy with the carriage charge, you will be able to cancel without inputting your details.
International / Export
Our website can process limited international sales. In the meantime if you cannot process your order online, please call our sales team on 01909 473749 where we can process your order over the phone.
Please Note – Towing and Trailers is not responsible for any taxes and / or customs payments that are required at the Border. If any of these payments are required, the courier will contact you direct about this.
If you have ordered the incorrect item, we are more than happy to accept the goods back. However, the goods must be returned in an unused and undamaged state and in original packaging where applicable. Returns can only be accepted within 30 days of delivery. All returned goods will be thoroughly checked upon arrival, if the items do not adhere to the terms and conditions of our returns policy, then no refund will be given.
This applies to items that are sold in genuine manufacture packaging. With this no longer in tact, no return will be accepted and no refund will be issued. To arrange a return, please contact us by phone or email from the business seller information below. Once contact is received within 30 days we can arrange for the item to be collected (at your cost) or you can return through your own transport.
No refund will be given until we receive the item and have inspected it for use or damage.
Damaged goods must be reported within 48 hours of delivery. You may be asked to email photos of the damage. No refund will be given until we receive the item and have inspected it for use.
Upon return, if parts are damaged, we will replace or repair damaged goods at our own expense.
The goods returned as damaged are found to be in perfect condition and proper working order, they can be returned to you with a second delivery charge.
When you have receive a delivery which has parts missing, this needs to be reported within 48 hours of accepting delivery of goods. We will send the missing as soon as possible at our cost.
Not every item is compatible with every trailer and / or caravan. We do not know every item on every trailer on the market. We may not know the trailer or caravan you are fitting the item to.
We do update / alter listings if and when we find out more information. It is the buyer’s responsibility to find out if an item is compatible.
If you purchase an item and it does not fit, you can return that item at your own cost and it will be treated as a normal return where the refund will only be 80% of the value paid.
When purchasing if we have not put the information you require and you are unsure of whether a part is compatible, please contact us either by eBay message, phone or email from the business seller information below. and we will do our best to advise you.
If an item is incompatible and has been advertised incorrectly or you have incorrect written advice either on eBay message or email, we will organize collection and refund in full.
Please Note – If you have any questions or if you would like any further information regarding this product. or you don’t see the product that you require in the range below. Then please feel free to call us on 01909 473749. We are more then happy to help and look forward to your call.
If you need technical help or assistance with photos you would like to send please email firstname.lastname@example.org.
Also if you would like to view our Youtube we have lots of information that you might find useful. Then please follow the link below;
If you would like to view our page for our trailer servicing; then please follow the link below;